Shipping Policy

Last Updated: October 26, 2023

At Kurkha (lalibreriadelcuore.it), we are committed to providing you with the best possible shopping experience, including reliable and efficient shipping services. Please review our shipping policy below for details on how we process and ship your orders.

1. Order Processing

  • Processing Time: All orders are typically processed within 1-3 business days (Monday through Friday, excluding holidays) after your order is placed.
  • Orders placed on weekends or public holidays will begin processing on the next business day.
  • You will receive a confirmation email with tracking information once your order has been shipped.

2. Shipping Methods & Estimated Delivery Times

We offer various shipping options to meet your needs:

Domestic Shipping (Within the United States)

  • Standard Shipping: Estimated delivery within 5-7 business days after processing.
  • Expedited Shipping: Estimated delivery within 2-3 business days after processing.

International Shipping (United States & European Union)

We are proud to offer international shipping to the United States and countries within the European Union.

  • Standard International Shipping: Estimated delivery within 7-21 business days after processing, depending on the destination country and customs clearance processes.
  • Expedited International Shipping: Estimated delivery within 3-7 business days after processing, depending on the destination country and customs clearance processes.

3. Shipping Costs

  • Domestic Shipping Costs: Shipping rates for domestic orders are calculated at checkout based on the weight, dimensions of your order, and your shipping destination.
  • Free Shipping: We offer FREE Standard Shipping on all domestic orders over $50.
  • International Shipping Costs: International shipping rates are calculated at checkout based on the destination, weight, and dimensions of your order.

4. International Shipping & Customs

  • Available Regions: We currently ship to the United States and countries within the European Union.
  • Customs, Duties, and Taxes: For all international orders, please be aware that any customs duties, taxes, import fees, or other charges imposed by the destination country are the sole responsibility of the recipient. These charges are not included in the item price or shipping cost and are typically collected upon delivery. We recommend checking with your local customs office for more information before placing your order.
  • Customs Delays: Please note that customs clearance procedures can sometimes cause delays beyond our original delivery estimates. We have no control over these delays.

5. Important Notes

  • Business Days: Business days are Monday through Friday, excluding public holidays.
  • Delivery Estimates: All delivery times are estimates and cannot be guaranteed. Unforeseen circumstances such as extreme weather, carrier delays, or customs processing may affect delivery times.
  • Address Accuracy: Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrectly provided addresses. Additional shipping fees may apply for re-shipment due to incorrect addresses.
  • Tracking Your Order: Once your order ships, you will receive a tracking number via email to monitor its progress.

6. Contact Us

If you have any questions regarding your order or our shipping policy, please do not hesitate to contact us:

  • Email: [email protected]
  • Phone: 510-853-5554
  • Company Address: Kurkha, 2023 Thunder Road, Oakland, CA, US